Question 1

How quickly will I get a response to my quote request?

Accepted Answer

Within one business day. Laredo is a new market for us, so we confirm we can cover your dates and your side of town before we put anything on the schedule rather than promising a slot first and working it out later.

Question 2

What do you need to quote a house?

Accepted Answer

The type of cleaning, the size in bedrooms and bathrooms, the part of town, and how often you want us. Pets, stairs, how much of the floor is tile, and any rooms you would rather we skip are all useful up front. If the house has been closed up, recently renovated, or has not had a professional clean in a long time, say so -- that changes the first visit more than anything else on the list.

Question 3

What do you need to quote a business?

Accepted Answer

The type of building, roughly how big it is, your operating hours, and how often you want service. For a warehouse or a logistics building, tell us the office and break-room square footage separately from the floor area, and let us know about any site access, sign-in or safety requirements. Every commercial quote starts with a free walk-through rather than a number over the phone.

Question 4

Can I request a quote in Spanish?

Accepted Answer

Yes. Write to us in Spanish and you will get a reply in Spanish, and the same is true on the phone and for every conversation after that. Every page on this site exists in Spanish as well, including this one.

Question 5

Can you work Saturdays?

Accepted Answer

Yes. Our hours run Monday through Saturday, 7:00 AM to 7:00 PM, Central time. Summer here is a real scheduling factor -- June through September regularly runs at or above 100 degrees -- so we start early in the day where a house or a building allows it.

Question 6

Do you cover Rio Bravo, El Cenizo, and Zapata?

Accepted Answer

Rio Bravo and El Cenizo, yes, and they are straightforward -- 23 and 29 minutes south of downtown on US-83. Zapata we cover on a scheduled basis: it is about 50 miles of road and an hour each way in a different county, so lake-house turnovers, seasonal opens and closes and deep cleans get booked ahead rather than called in the same day. Tell us your dates early and we will tell you honestly what we can hold.

Question 7

Can I book online or do I need to call?

Accepted Answer

Either. Use the quote form on this site, call 956-505-KIWI, or email info@kiwi-cleaners.com. Businesses and anyone managing several properties usually find email easiest, because we can work straight off a schedule instead of one call at a time.

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