Question 1

How quickly will I get a response to my quote request?

Accepted Answer

We reply within one business day. Traverse City is a new market for us, so we confirm we can cover your address and your dates before anything goes on the schedule, rather than promising a slot first and sorting it out later.

Question 2

What are your hours, and what time zone is that?

Accepted Answer

Monday through Saturday, 7:00 AM to 7:00 PM, Eastern time. Michigan's Lower Peninsula runs on Eastern time and does observe daylight saving, which surprises people who assume the Midwest means Central -- if you are calling from Chicago we are an hour ahead of you. Saturday is not an afterthought here. In a market that changes over on weekends, it is one of the days that matters most.

Question 3

What information do you need to quote a rental turnover?

Accepted Answer

Bedrooms and bathrooms, how many the property sleeps, whether linens stay on site or go out for laundering, your usual checkout and check-in times, and whether there are decks, porches, a mud room or a lot of water-facing glass. Those tell us most of what we need to know about how long a turn takes. If you run several properties, send the list and we will work off your calendar rather than asking you to call in each turn.

Question 4

What do you need to quote a house or a commercial space?

Accepted Answer

For a home: the type of cleaning, the size in bedrooms and bathrooms or in square footage, the town or township, and how often you want us. Pets, wood floors, a fireplace or wood stove, and any rooms you would rather we skip are worth mentioning up front. For an office, a shop, a tasting room or a lodging property: square footage, how many nights a week you want us, restroom count, floor types, and how after-hours access works.

Question 5

Can you still come in the winter?

Accepted Answer

Usually, and we will tell you honestly when we cannot. About 101 inches of snow falls here in an average year and the roads out to the peninsulas and the Chain of Lakes see real lake-effect weather, so for outlying addresses we confirm the day before. If conditions are genuinely bad we would rather move a visit than send someone into it and then run late to the next three houses. Give us an email address as well as a phone number so a change actually reaches you.

Question 6

Can I book online or do I need to call?

Accepted Answer

Either. Use the quote form on this site, call 956-505-KIWI, or email info@kiwi-cleaners.com. Owners and property managers running several units usually find email easiest, because we can work straight off your calendar. If you are trying to lock in a recurring slot for July or August, earlier is genuinely better -- that is the tightest stretch of the year here.

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