Question 1

How quickly will I get a response to my quote request?

Accepted Answer

We reply within one business day. The Poconos are a new market for us, so we confirm we can cover your address and your dates before anything goes on the schedule, rather than promising a slot and sorting it out afterwards.

Question 2

Are your hours Eastern time?

Accepted Answer

Yes. We work Monday to Saturday on Pennsylvania time, and Pennsylvania observes daylight saving, so the clock moves twice a year exactly as it does in New York and New Jersey. That matters here more than it might elsewhere, because a lot of the owners we work with are calling from downstate or from across the Delaware.

Question 3

What information do you need to quote a rental turnover?

Accepted Answer

Bedrooms and bathrooms, how many the property sleeps, whether linens stay on site or go out for laundering, your usual checkout and check-in times, and -- this one matters here -- which community the house is in and how access works at the gate. Decks, porches, hot tubs and game rooms are worth mentioning too, because they change how long a turn takes. If you run several properties, send the list and we will work from your calendar rather than asking you to call in each turn.

Question 4

What do you need to quote a house or a commercial space?

Accepted Answer

For a home: the type of cleaning, the size in bedrooms and bathrooms or in square footage, the town, and how often you want us. Pets, wood stoves or fireplaces, and any rooms you would rather we skip are worth saying up front. For an office, a shop, a clinic or a lodging property: square footage, how many nights a week you want us, restroom count, floor types, and how after-hours access works.

Question 5

How does gate access work for a first visit?

Accepted Answer

Tell us the community name when you request the quote and we will work it out with you before the date rather than on it. Most associations here register the crew and the vehicle through the community office, and the lead time for that varies from place to place. It is the single most common reason a cleaner gets turned away in this market, and it is completely avoidable if it is handled a few days ahead instead of at the guardhouse.

Question 6

Can I book online or do I need to call?

Accepted Answer

Either. Use the quote form on this site, call 956-505-KIWI, or email info@kiwi-cleaners.com. Hosts and property managers running several units usually find email easiest, because we can work straight off your calendar.

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