Question 1

How quickly will I get a response to my quote request?

Accepted Answer

Within one business day. Because Ocala is a new market for us, we confirm that we can cover your address on your dates before anything goes on the schedule. If your dates are tight -- a same-day turnover, or an open-the-house clean before a flight lands -- say so in the message and we will tell you quickly whether we can take it.

Question 2

Are your hours Eastern time?

Accepted Answer

Yes. Our Monday to Saturday hours run on US Eastern time, the clock all of Marion County uses, and they shift with daylight saving. Worth checking if you are arranging service for a parent from Chicago, Denver or Phoenix, which happens here more than you might expect -- and Arizona is the one that catches people, because its clock does not move.

Question 3

My mail says Ocala but I live in Silver Springs Shores or Marion Oaks. Which do I put on the form?

Accepted Answer

Put whichever your mail uses, and add the ZIP. This is a real quirk of the local ZIP map rather than a mistake: the Postal Service uses "Ocala" as the city name on 34472, which is the Silver Springs Shores delivery area, and on 34473, which is Marion Oaks -- and on 34476 and 34481, which carry Liberty Triangle and On Top of the World, and on 34482, which carries Ocala Estates. Tens of thousands of people in this county have an Ocala mailing address and do not live inside the city limits. We route from the ZIP, so nothing gets lost either way.

Question 4

What do you need to quote a house?

Accepted Answer

The type of cleaning, the size in bedrooms and bathrooms or in square footage, the town or ZIP, and how often you want us. Pets, a screened lanai or pool cage, tile versus carpet, and any rooms you would rather we skip are all useful up front. Three things change a first visit here considerably and are worth mentioning: whether the house is brand new, whether it has been closed up for part of the year, and whether it sits on an unpaved drive.

Question 5

What information do you need to quote a vacation rental turnover?

Accepted Answer

Bedrooms and bathrooms, how many guests it sleeps, whether it is a house, a condo or a villa, whether linens stay on site or go out for laundering, your usual checkout and check-in times, and how many properties you run. If it is a farm property that goes out around show season, say so -- arena dust, hay chaff and a drive that is not paved add real time to a turn, and the calendar behaves differently from a weekend booking.

Question 6

Do you really go as far south as The Villages?

Accepted Answer

Yes, straight down US-441 through Belleview and Summerfield. To be accurate about it: The Villages is not in Marion County and not in the Ocala metro -- only its northernmost neighborhoods reach into Marion County inside ZIP 32162 -- but it is one continuous highway from here, which is why it has a page. That run is long enough that we schedule the south end of this market in blocks rather than criss-crossing the county all day, so send your dates as far ahead as you can and we will tell you honestly which windows we can hold.

Question 7

Can I book online or do I need to call?

Accepted Answer

Either. Use the quote form on this site, call 956-505-KIWI, or email info@kiwi-cleaners.com. Hosts, farm managers and anyone running several properties usually find email easiest, because we can work straight off your calendar instead of one turn at a time.

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